Frequently asked questions
Applicants for rented accommodation often ask questions about applying for housing, processing of the application and how long they will have to wait for a property. Below are answers to the most frequently asked questions:
- What stage is my application at?
- How long does it take to get housing?
- Do the number of areas listed and the applicant’s preferences, e.g. on how well equipped the housing has to be, affect whether you are offered housing?
- Does phoning customer services speed up the housing allocation process?
- On what basis are tenants selected?
- Do all applicants get rented accommodation through you?
- As a sub-tenant, can I stay in the property when the main tenant terminates the tenancy agreement?
- Can someone under 18 be a tenant?
Your application will be processed and included in the applicant selection process for apartments becoming vacant from the working day after the day on which it is submitted. The ”stage” of the application does not change. The application remains open until suitable housing has been found for the applicant or the application automatically expires four months after the date on which it was submitted.
We offer housing to applicants every day as we become aware of apartments that are becoming vacant. Offers can be made very quickly depending on the applicant’s situation and criteria. However, there are constantly many times more applicants than there are apartments becoming vacant. Approximately 50% of applicants are in urgent need of housing. For this reason it is impossible to estimate how long an applicant will have to wait as this depends on the number of properties becoming vacant, the type, the location, the applicant’s wishes, and the number of applicants.
Yes, these options do have an effect. Applicants can affect their opportunities to obtain housing by listing as many preferred areas as possible in the application and also only including the preferences regarding level of equipment and type of building which they themselves consider absolutely essential (sauna, balcony/garden, terraced house, etc.). The maximum rent also has an impact in the same way. When filling in the application form it is worth remembering that applicants will not be offered housing which does not match their preferences.
Phone calls will not speed up the process. We serve all our customers equally and when selecting tenants also take into account the applicants who do not have an opportunity to contact us.
Tenant selection is based on consideration of need. Priority is given to those in most urgent need of housing, people on low incomes, and with limited property. The aim is to offer vacated housing to the applicants in most urgent need of housing, aiming for a diverse tenant structure in the same rented block.
Approximately 90 of our rental properties become vacant every month. We constantly have about 5,000 active applications in our database. During the year we receive over 50,000 applications. Due to the small number of properties that become vacant and the large number of applicants, we are not able to offer apartments to all applicants.
The agreement of a sub-tenant will also end when the main tenant terminates his or her own tenancy agreement. You cannot automatically stay in the property and will have to submit an application for housing. Other applicants will also be taken into account when selecting a tenant for the property.
VAV only enters into tenancy agreements with people over the age of 18. Applicants under the age of 18 cannot rent their own apartment from us. A tenancy agreement may start no earlier than the day on which the applicant turns 18.