Rent

You will receive a rent breakdown and invoice information, i.e. a rent invoice for each year. The rent invoice contains payment details for the whole year, instead of separate invoices being sent each month.

You can check your rent payment status, payment history and invoice details on OmaVAV-service. If you have any questions, you can also send a message to the rent control or housing advice service from the OmaVAV service. You can also contact us for all your rent payment questions by phone on 010 235 1450 Mon-Thu 10-13.

The rent is reviewed annually. Any increase will be notified in writing at least two months before the new rent comes into force. You will then also receive a new rent invoice.

Invoice due date

The rent must be paid by the 2nd of the month. The due date cannot be postponed. Always use the reference number on the invoice to ensure that the payment is correctly allocated.

E-invoice

An e-invoice is a convenient way to pay your rent. You can order an e-invoice directly to your online bank. To use e-invoicing, log in to your online bank and select the company and business ID that appears on your rent invoice as the biller. If you need help setting up your e-invoice, please contact your bank.

Water charges

Water charge based on the number of persons

In most VAV rental apartments, the water charge is based on the number of people living in the apartment. The amount of the water charge is shown on the rent bill.

If tenants move in or out, please inform VAV Customer Services and the Population Register. Only the signatory of the rental contract can update the information. We check the tenant data annually. If the number of inhabitants indicated does not correspond to the actual number, the missing water charges will be added to your bill.

Water charge according to consumption

If your water bill is based on consumption, you will receive a separate water bill each month. We recommend subscribing to an e-bill, which will be sent directly to your online bank account.

Car park or sauna fee

You can ask for a free parking space or a sauna at the VAV customer service. You can send a message via the OmaVAV service. The parking space and sauna are paid at the same time as the rent. Charges start at the beginning of the following month when you have booked the space or shift. The rent control will send you a new rent invoice by e-mail.

If you have an e-invoice, the new charge will automatically appear on it.

Having trouble paying the rent?

All sorts of things can happen in life. If your rent is overdue, contact the VAV Rent Control as soon as possible. This way we can work together to find a solution before the payment problems get worse. You can contact the rent control via the OmaVAV service or by phone on 010 235 1450 Mon-Thu 10-13.

You do not have to report delays of less than two weeks, but there will be a charge. We will charge interest on late rent payments in accordance with the Interest Act.

If the payment is more than two weeks overdue, we will send you a reminder. In addition to the late payment interest, a collection fee of EUR 5 (five) will be charged.

If you accumulate rent arrears, VAV as your landlord can ask Kela to pay your housing benefit directly to VAV. In the worst case, rent arrears can lead to the termination of the tenancy agreement and eviction. There are always costs for the tenant in the event of eviction.

Our housing advisers can also help you find solutions to your housing and rent payment challenges.

Housing subsidies

If you are experiencing financial difficulties, you can find out if you are entitled to Kela’s housing allowance or income support. We recommend that you pay the allowance directly to VAV. Kela receives the necessary information about the tenancy agreement and payment details directly from the VAV system.

General housing allowance calculator

If necessary, you can also contact the social counselling service of the welfare area in Vantaa and Kerava.