We are clarifying the phone menu of our customer service number 010 235 1450. Based on feedback from residents and…
Rent
You will receive a rent breakdown and invoice information, i.e. a rent invoice for each year. The rent invoice contains payment details for the whole year, instead of separate invoices being sent each month.
You can check your rent payment status, payment history and invoice details on OmaVAV-service. If you have any questions, you can also send a message to the rent control or housing advice service from the OmaVAV service. You can also contact us for all your rent payment questions by phone.
The rent is reviewed annually. Any increase will be notified in writing at least two months before the new rent comes into force. You will then also receive a new rent invoice.
Invoice due date
The rent must be paid by the 2nd of the month. The due date cannot be postponed. Always use the reference number on the invoice to ensure that the payment is correctly allocated.
E-invoice
An e-invoice is a convenient way to pay your rent. You can order an e-invoice directly to your online bank. To use e-invoicing, log in to your online bank and select the company and business ID that appears on your rent invoice as the biller. If you need help setting up your e-invoice, please contact your bank.
Water charges
Water charge based on the number of persons
In most VAV rental apartments, the water charge is based on the number of people living in the apartment. The amount of the water charge is shown on the rent bill.
If tenants move in or out, please inform VAV Customer Service and the Digital and population data services agency. Only the signatory of the rental contract can update the information. We check the tenant data annually. If the number of inhabitants indicated does not correspond to the actual number, the missing water charges will be added to your bill.
Water charge according to consumption
If your water bill is based on consumption, you will receive a separate water bill each month. We recommend subscribing to an e-bill, which will be sent directly to your online bank account.
Car park or sauna fee
You can ask for a free parking space or a sauna at the VAV customer service. You can send a message via the OmaVAV service. The parking space and sauna are paid at the same time as the rent. Charges start at the beginning of the following month when you have booked the space or shift. The rent control will send you a new rent invoice by e-mail.
If you have an e-invoice, the new charge will automatically appear on it.
Delay in paying rent
All sorts of things can happen in life that can upset the balance of your finances. If your rent is late, contact our rental supervision department as soon as possible. Then we can find a solution together before the situation becomes more difficult. You can contact rental supervision via the OmaVAV service or by phone 010 235 1450 Monday-Thursday 10 am–1 pm.
Our housing advisors are also available to help you with rental debt issues. They will help you if you need help, for example, to clarify your financial situation or apply for subsidies.
If you do not pay your rent in full by the due date (the 2nd of the month), we will send you a payment reminder 14 days after the due date. We charge late payment interest and a reminder fee of five (5) euros for late rent payments.
Housing advice in the Vantaa and Kerava welfare area offers guidance on sorting out your financial situation and advice on other everyday challenges.
VAV also cooperates with Kela. If you have rent arrears, VAV, as the landlord, will ask Kela to pay housing benefits directly to VAV.
Difficulty paying rent?
Rent is the primary bill that must be paid to secure housing. The earlier you start paying off your rent debt, the more options you have for paying it off.
The rent debt can accumulate to such a large extent that a summons is sent to the district court. At worst, it can lead to termination of the lease agreement and eviction. Termination of the lease agreement and eviction incur costs for the landlord. The costs are always invoiced to the tenant.
VAV collaborates with the Vantaa and Kerava welfare area to ensure that customers’ housing and rent payments are secured.
If it appears that housing is in danger of ending, we always report concerns to social work.
You can also contact the social advice service of the Vantaa and Kerava welfare area yourself.
Housing subsidies
If you are having financial difficulties, you can find out if you are entitled to housing allowance or income support from Kela. We recommend that the subsidy is paid directly to VAV. Kela receives the necessary information about the rental agreement and payment details directly from VAV’s system.