We are clarifying the phone menu of our customer service number 010 235 1450. Based on feedback from residents and…
Contact
VAV Group
Veturikuja 7, Tikkurila
PL 39, 01301 Vantaa
Visits by appointment only.
You can also message us or leave a maintenance request in our OmaVAV service.
VAV 24/7 (phone service for maintenance, housing management and renting)
Phone service
010 235 1450
Phone service is open 24/7, every day of the year.
Chat
For rental apartment applicants, the chat is open 24/7. For VAV residents, the chat is open Mon-Fri from 9 AM to 10 PM, and Sat-Sun from 10 AM to 6 PM.
WhatsApp service
Start a conversation by sending a message to 046 875 7747. Choose whether you are a resident or a home seeker from the options sent by the service.
The WhatsApp service for residents is available Mon-Fri 9-22 and Sat-Sun 10-22.
The WhatsApp service for home seekers answers questions 24/7.
Rent supervision services
Tel. 010 235 1450
Mon–Thu 10–13
Please note: From 2 June to 31 August, the rental control office is open by phone from Monday to Thursday, 10 a.m. to 12 noon.
You can also check your payments in our OmaVAV service.
Management of keys
Key collections and returns for VAV apartments are carried out at Certego Oy‘s key service points.
Certego Oy
Rajatorpantie 8 (Virtatalo), Myyrmäki
01600 Vantaa
Certego Oy/ Malmi
Malminkaari 5
00700 Helsinki
Open Mon-Fri from 8 a.m. to 4 p.m. On the first and last working day of the month, the key service point is open from 8 a.m. to 6 p.m. We’ll always let you know which service point is responsible for key management in your home.
Maintenance companies
You can make a service request on our OmaVAV service.
You can report faults and request maintenance by phone to the VAV 24-hour service line 010 235 1450, not to the maintenance company.
VAV properties are serviced by:
SOL Facility Services
VAV Group records all phone calls made to or made from the service phone numbers. Calls cost 8,4 cents/min.