We want to know how you like living in our houses. Once a year, every resident receives an SMS survey.…
You can make a service request on OmaVAV. By phone, all service requests and notifications are made directly to VAV’s own customer service. You do not have to notify the maintenance company yourself, we will do it for you.
The easiest way to make a non-urgent maintenance request or fault report is to use our OmaVAV service. The request is forwarded from our service to the property maintenance company responsible for your building.
Urgent fault reports and service requests are made to VAV’s 24-hour customer service, which can be reached on 010 235 1450.
You do not need to inform the maintenance company yourself, we will do it for you.
The name of the maintenance company that looks after your building can be found on the notice board of your building.
VAV’s customer service and property maintenance services renewed in 2022
In November 2022, VAV’s customer service and property maintenance services were reorganised, and after careful consideration, responsibilities were reallocated. Since then, all residents’ fault reports and service requests have been answered by VAV’s own customer service, around the clock.
Questions can now be answered more quickly than ever before, and the complaints are sure to end up in the queue of the building’s own property manager.