We want to know how you like living in our houses. Once a year, every resident receives an SMS survey.…
You will always receive a breakdown of your rent and invoices for a year at a time. That is, the same payment form comprises payments for the whole year; you will not receive separate monthly invoices. You will receive a new rent breakdown annually in connection with the rent check. You can also download and print out the payment form in the OmaVAV service.
The rent must be paid by the 2nd day of each month. This is a legal due date, which cannot be changed. You should always include the reference number in your invoice when making a payment. In this way, you can ensure that the payment is allocated to your rent.
The rent is checked each year. You will be notified of a potential rent increase in writing at least two months before the new rent enters into force.
You should pay for the sauna turns and parking places you have booked in connection with the rent. If these additional payments have not been marked in the invoice form, please add them. You can place an enquiry regarding the monthly service fees with the maintenance company when booking services. Changes in bookings are not visible until the next rent breakdown. An invoice that has been changed in the OmaVAV service can be printed out within approximately one week of the booking or cancelled booking.
You can track your own rent details in OmaVAV. The service enables you to view and print out your current payment status, payment history and invoice information and lets you send messages to rent control or residential counselling.
If you are unable to pay your rent in time, please contact VAV’s rent control. You can find the contact information on your rental invoice and in OmaVAV. Rent control does not need to be specifically notified if a payment is less than two weeks late. However, late rent instalments incur interest on arrears pursuant to the Interest Act.
If the payment is more than two weeks late, you will be sent a reminder. This will incur a collection fee of 5 euros per reminder sent. Neglecting your rent payments on an ongoing basis will result in the cancellation of your tenancy agreement and eviction.
Our residential advisors are also at your disposal, to assist you with any problems concerning your occupancy. If necessary, you should also check your right to Kela’s housing allowance and potential income support.
The water charge is collected in connection with the rent as a separate usage fee in accordance with the number of occupants. If the number of occupants changes, please remember to submit the correct occupant details to the maintenance company and the Population Register Centre. You will find the maintenance company’s contact information in the OmaVAV service, on VAV’s housing site or your building’s noticeboard. Only a contracting party to the tenancy agreement may update the occupant details.
The occupant details of the apartment are checked annually from the Population Register Centre. If it is discovered that the occupant has not stated the correct number of occupants, the missing water charges will be collected during the inspection. Invoicing fees will be collected at the same time.
You can pay VAV’s invoices via online banking by receiving e-invoices. By switching to electronic invoicing, you will receive notification of the monthly rent payments and other potential VAV invoices directly in your online bank, and you will not need to type in the payment transfer details manually.
You can enable VAV’s e-invoicing by logging into your online banking and selecting VAV Asunnot OY as an invoice sender. Contact your bank for further information and assistance in switching to e-invoicing.
Housing allowances and Kela
VAV works in cooperation with Kela. Such cooperation covers housing allowances granted by Kela, such as the general housing allowance, the pensioner’s housing allowance, and tenants covered by the military allowance. With regard to allowances, Kela receives the required tenancy information and the landlord’s payment information directly from VAV’s data system. If you are entitled to housing allowance, you do not need to deliver, e.g. a tenancy agreement or rent increase notification to Kela, which will make it easier to interact with their services.