Tenant counselling and community mediation

Tenant counselling

VAV’s tenant counselling is for VAV’s residents only. Tenant counselling refers to guidance related to personal finances and living, problem solving, and safeguarding continuity of residency. The goal of tenant counselling is to reach those in need of support and help them to find the relevant services.

Tenant counselling serves VAV’s residents flexibly and promptly via phone, email, and in personal meetings. Contact information.

You can call, send a message to tenant counselling via OmaVAVor by e-mail.

Community mediation

Founded in January 2015, the Community Mediation Centre is a partner of VAV. The aim of the centre is to prevent and mediate residency and neighbourhood conflicts. Community mediation aims to prevent and resolve disturbances and difficult or conflicted situations, e.g. disturbing behaviour, the use of common areas, conflicts between two or more neighbours, tenant committee conflicts, trust issues between tenants and the estate manager, as well as ethnic or cultural conflicts.