We are clarifying the phone menu of our customer service number 010 235 1450. Based on feedback from residents and…
Internet and cable television
In all VAV properties, the services of the housing company include free DNA Netti speed of 25 Mbps.
To activate the DNA Netti, you need to activate your subscription. Activation is possible at dna.fi/vav.
In apartments where DNA Netti is connected via an aerial socket, activation of DNA Netti requires a cable modem.
In homes where the DNA Internet connection comes from an ethernet socket, activation is possible without a modem. In ethernet homes, a WiFi modem is also required to access the WiFi network.
You can get the modem you need when activating DNA Netti from the DNA Shop, the DNA Online Shop or by calling the DNA toll-free service number 0800 550 044. We recommend DNA WiFi modems that are optimised for DNA Netti. Read more about DNA WiFi modems (in Finnish).
If you would like to upgrade your internet speed, see the additional internet speeds and prices available for VAV residents (in Finnish).
If you encounter any technical problems, you can contact customer support at DNA or another provider of your choice.
All DNA cable TV channels are available in your home
You will need a Cable Ready HD or DVB-C certified TV or set-top box suitable for your cable household. Channel scan, i.e. tune your TV or set-top box to cable TV channels. For instructions, see the user manual for your device.
In addition to a wide range of free-to-air channels, DNA Cable TV offers a rich selection of pay-TV channels that you can subscribe to separately. You can choose the sports, movies, TV shows, documentaries and children’s programmes you want from a range of channel packages and streaming services and watch them away from your couch with DNA TV.
Consult the property manager if you want to install a satellite dish
You can install a satellite dish on your balcony, if you so wish. Before installing the dish you must consult with your property manager. The dish needs to be installed so that it is inside the balcony walls, as well as possible balcony glass panels. You also need to ensure that installing the dish doesn’t damage the structure of the building.
If a satellite dish is installed incorrectly, or it disturbs its surroundings, VAV can demand for it to moved elsewhere or removed. The tenant is responsible for buying the dish as well as paying any maintenance costs.