Rent payment

Your rent

Your housing costs include rent and water charges, which are paid monthly.

• You will receive your rent invoice for one year at a time.
• Pay your rent by the 2nd of each month.
• Use the reference number on your rent invoice.
• We recommend that you arrange to receive your rent invoice as an e-invoice via your online banking service. To set up e-invoicing, log in to your online banking and select the company and business ID shown on your rent invoice as the biller.

The rent is reviewed annually. You will be notified of any increase at least two months before the new rent takes effect.

Water charges are determined by the number of occupants or consumption

In the majority of VAV’s rented homes, the water charge is determined by the number of residents. The water charge is shown on your rent bill. If the number of occupants in your home changes, please notify customer services.  

If the water charge for your apartment is based on consumption, you will receive a separate water bill each month.

Parking space and sauna fees are paid monthly

If you have booked a parking space or a sauna slot, the fee is paid at the same time as your rent. Charges begin at the start of the month following your booking. Our rent collection team will send you a new rent invoice.  

You can enquire about available parking spaces or sauna slots in OmaVAV.

If you are having difficulties paying your rent, it is best to contact us as early as possible so that we have more options to help you.

VAV’s housing advisers Mervi Rytkönen and Noora Seinä

Please get in touch with us if you are having difficulty paying your rent

Things can happen in life that upset your financial balance. If you are late paying your rent, please contact our rent control team as soon as possible.

Tenancy Management

Please contact the rent control department via the OmaVAV service or by telephone 010 235 1450 Mon–Thu 10.00–13.00.

OmaVAV

Housing advisers

Our housing advisers can help you, if necessary, to assess your financial situation or apply for benefits. Please contact us via the OmaVAV service or by telephone 010 235 1450.

OmaVAV

Rent is a priority bill that must be paid to ensure you can continue living in your home. If you do not pay your full rent by the due date (the 2nd of the month), we will send you a payment reminder. We will charge late payment interest and a reminder fee on any rent paid late. 

In the worst-case scenario, rent arrears can lead to the termination of your tenancy agreement and eviction. 

VAV works in partnership with the Vantaa and Kerava Welfare Area to ensure that customers can continue to live in their homes and pay their rent.  You can also contact the social advice service of the Vantaa and Kerava Welfare Area yourself. 

Find out more about OmaVAV.